Telesales Representative - Inbound
M-KOPAKampala, Central Region, Uganda
Posted December 31, 2025
Full Time
About the Company
M-KOPA empowers its people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.
Job Description
We are looking for a Telesales Representative - Inbound Voice to upgrade customers, screen and allocate phones, and sell add-on products to our growing customer base in Uganda. This role offers the opportunity to be at the heart of M-KOPA's customer experience, handling inbound calls and helping customers access life-changing products.
Requirements
- BPO industry or call center industry experience
- Customer service skills and proven ability to build relationships
- Strong empathy and ability to understand customer needs
- Result-oriented mindset and self-driven approach
- Team player mentality with collaborative spirit
- Ability to multi-task effectively in a fast-paced environment
- Sound knowledge of sales processes coupled with an excellent track record in a sales role
- Excellent communication skills in English and local languages
- Comfort with technology systems and learning new platforms
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
