Customer / Technical Support Specialist
M3DICINEQueensland, Australia
Posted July 13, 2021
Full Time
About the Company
M3DICINE is a medical device platform start-up company with the vision to be "The Heartbeat of the Planet"
Job Description
M3DICINE is a medical device platform start-up company looking for a Customer / Technical Support Specialist to join their team. The role involves providing technical support to customers, developing documentation, and ensuring an excellent customer experience.
Requirements
- Support customers across each phase of the customer lifecycle
- Develop technical support documentation and plans
- Handle customer complaints and report tracking and trending of field product performance metrics
- Provide technical assistance to sales, application specialists, and marketing
- Work closely with product, engineering, and sales teams
