Support Specialist
MableSydney, New South Wales, Australia • Queensland, Australia • Melbourne, Victoria, Australia
Posted February 5, 2026
Full Time
About the Company
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of their clinical and customer support teams.
Job Description
HomeMade is seeking a Support Specialist to join their team in Sydney, Brisbane, or Melbourne. The successful candidate will provide high-quality customer support, guidance, and training to customers, working closely with the Support Partners to onboard and deliver ongoing support. The role requires excellent customer service skills, technical knowledge, and a passion for helping others.
Requirements
- Proactive and reactive communications via multiple channels
- Manage high volume of inbound and outbound phone calls and emails
- Work closely with Support Partners to sign up, onboard and deliver ongoing support
- Provide high-quality customer support, guidance and training
- Daily management of customer account documentation
- Follow up on outstanding customer inquiries, feedback and complaints
- Recognise unhappy customers and work towards a resolution or escalate where required
- Liaising with internal accounts team to facilitate swift onboarding of Service Provider
- Engage in regular workshops and team meetings to evaluate current processes and procedures
- Proactively work with customers to help get the most out of systems and Service Partners platforms
- Adhere to team processes and procedures and meet individual and team KPI
Benefits
- Power your career
- Access parental leave
- Work with flexibility
- Flexi Leave Days
- Take a floating public holiday
- Be rewarded
