Customer Success Associate

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. We're looking for a Customer Success Associate to join our team and help manage our small, lower-touch customer accounts. The role involves acting as the primary contact for assigned customers, maintaining regular engagement, and ensuring customers have access to relevant resources and support.

Requirements

• Strong organisation and time management
• Ability to manage a high-volume customer portfolio
• Professional and proactive communication skills
• Curiosity about customer needs and use cases
• Consistency and reliability in execution
• Collaborative mindset and positive attitude
• Interest in learning Customer Success and commercial skills
• Comfort working within structured processes and playbooks

Benefits

• Stable position in a growing business
• Private health care and sport benefit
• Language learning platform
• Internal, external or online training possibilities
• Hybrid work model