Customer Satisfaction Manager at Accu Ltd
Made in the MidlandsKirklees, England, United Kingdom
Posted January 22, 2026
38000 - 38000 GBP
Full Time
About the Company
Accu is the new kind of component company that blends cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe.
Job Description
Accu Ltd is seeking a Customer Satisfaction Manager to lead their high-performing Customer Support team and online chat function, ensuring outstanding customer service and quality. The ideal candidate is a confident, people-first leader who can elevate the team and continuously raise the bar.
Requirements
- Highly organised and able to manage and prioritise across a team
- Calm, decisive, and solutions-focused, especially under pressure
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy
- Experienced in resolving escalations and delivering outstanding customer outcomes
- Passionate about coaching, developing, and motivating others
Benefits
- Competitive salary
- Opportunity for progression at a high growth company
- 4 day working week
- Remote and flexible working
- 6 weeks paid annual leave
- Pension scheme
- Octopus Electric Dreams salary sacrifice EV scheme
- Accu Academy
- Cycle to work scheme
- ÂŁ300 birthday bonus
