Customer Success Manager
Mears Group PLCEngland, United Kingdom
Posted May 28, 2026
Full Time
About the Company
Mears Group is a leading housing and social care provider, maintaining over 700,000 social homes and managing around 11,000 properties for local and central government.
Job Description
Customer Success Manager role at Mears Group, managing customer and colleague engagement, with a focus on customer experience, engagement, and social impact. Requirements include a customer or business qualification, experience in customer led roles, and excellent communication skills.
Requirements
- Previous customer service experience
- IT literate
- Experience in complaint handling
- Experience in overseeing customer engagement events
- Line Management experience
- Excellent communication skills
- Strong presentation skills, attendance at internal and external meetings
- Customer focused
- Full Driving licence
- Ability to build relationships
- Ability to manage complex situations
- Strong influencing and negotiation skills
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies
- Car allowance