Operations Lead Assistant-11-145-SC/ Anaheim Emergency Shelter

The Lead Assistant is responsible for helping transform the lives of guests by ensuring guest guidelines and expectations are being met, policies and procedures are being enforced, and the site is being maintained clean and hazard free.

Requirements

• Implement a trauma-informed, harm reduction, low barriers, strength-based approach with guests
• Implement de-escalation communication strategies with guests displaying disruptive behavior and to resolve conflict in crisis situations
• Ensure routine inspection of doors, gates and perimeter are done and needed repairs are reported to facilities in a timely manner
• Cultivate and maintain collaborative communication with security staff as it relates to coming and goings of guests, unexpected site guests, vendor arrivals, guests holds at gates, and guest exits/no longer allowed on-site
• Create a welcoming environment by providing front desk coverage and front desk tasks
• Maintain guests’ forms updated and in-stock
• Complete required data entry on Salvation Army software
• Train and coach ambassadors to ensure they are being supported in carrying out their job functions
• Facilitate daily huddles with assigned shift
• Cultivate and maintain open communication with staff to ensure competency of protocols, procedures, and internal processes