The Lead Assistant is responsible for helping transform the lives of guests by ensuring guest guidelines and expectations are being met, policies and procedures are being enforced, and the site is being maintained clean and hazard free. The Lead Assistant provides guidance and supports the front-line staff as it relates to assigning daily duties, prioritizing site tasks, delegating specialized assignments to ensure site operations are being met.
Requirements
- Will implement a trauma informed, harm reduction, low barriers, strength-based approach with guests.
- Will implement de-escalation communication strategies with guests displaying disruptive behavior and to resolve conflict in crisis situations.
- Will report on-site incidents to corresponding entities internal and/or external.
- Will ensure routine inspection of doors, gates and perimeter are done and needed repairs are reported to facilities in a timely manner and will track completion in order to communicate to front-line staff existing hazards.
- Will cultivate and maintain collaborative communication with security staff as it relates to coming and goings of guests, unexpected site guests, vendor arrivals, guests holds at gates, and guest exits/no longer allowed on-site.
- Ensure daily cleaning routines are implemented by Ambassador staff.
- Help maintain grounds by ensure daily trash is picked up and trash is emptied.
- Will ensure that scheduled walk throughs of site bathrooms, showers and shared spaces are conducted and logged.
- Schedule and conduct regular bungalow inspections and notify guests of any violations and findings.
- Create a welcoming environment by providing front desk coverage and front desk tasks.
- Ensure front desk is organized, clean and presentable.
- Maintain guests’ forms updated and in-stock.
- Updating the bed sheet.
- Complete required data entry on Salvation Army software.
- Enter guests’ case notes for services provided (e.g.: request for services).
- Prepare and disseminate daily EOS reports using approved template of information to be reported.
- Monitor, track and organize hygiene, bedding, and other supply needs.
- Assist in Ambassador training.
- Train and coach ambassadors to ensure they are being supported in carrying out their job functions.
- Facilitate daily huddles with assigned shift.
- Cultivate and maintain open communication with staff to ensure competency of protocols, procedures, and internal processes.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- CPR and First Aid certification
