Enterprise Customer Success Manager
MaintainXToronto, Ontario, Canada • Montreal, Quebec, Canada • Raleigh, North Carolina, United States • Miami, Florida, United States • San Francisco, California, United States
Posted February 18, 2026
Full Time
About the Company
MaintainX is committed to creating a diverse environment and believes the greatest asset in any organization is the people.
Job Description
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities.
Requirements
- 5+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business.
- 5+ years of experience in customer facing roles, preferably in a software company.
- Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles.
- Proven track record of driving customer success and retention.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Experience conducting product demonstrations and training sessions.
- Analytical mindset with experience using data to drive decisions and improve customer success.
Benefits
- Competitive salary
- Meaningful equity opportunities
- Healthcare
- Dental
- Vision coverage
- 401(k) / RRSP enrollment program
- PTO