Gestionnaire de la réussite des clients

MaintainX is looking for a Client Success Manager to join their team. As a Client Success Manager, you will be a strategic partner to clients and contribute to creating value, driving retention, and stimulating growth. The role requires managing a portfolio of accounts, creating success plans, and monitoring account health. You will also be responsible for delivering training and enablement sessions, establishing strong relationships with stakeholders, and collaborating with Sales and Support teams. The ideal candidate has 2+ years of experience in client success in a B2B SaaS company or software publisher, with proven talent for client retention and excellent communication and interpersonal skills.

Requirements

• 2+ years of successful experience in client success in a B2B SaaS company or software publisher
• Proven talent for client retention, with results-backed achievements in retention and growth
• Excellent communication and interpersonal skills
• Proven experience in conducting product demonstrations and live training sessions
• A keen sense for detecting problems upfront, with the ability to transform risks into successes
• Comfortable with data, possessing an analytical mind, and exploiting insights to improve the customer experience

Benefits

• Competitive salary
• Significant equity opportunities
• Health insurance
• Dental insurance
• Vision coverage
• 401(k)/RRSP matching program
• Paid time off