ALABANG | Analyst: Workforce Forecasting/Planning
MajorelMuntinlupa, Philippines
Posted March 7, 2022
Full Time
About the Company
Majorel, now part of TP, delivers digitally-powered business services that help global brands streamline operations. The company specializes in customer relationship management, customer service, and advanced automation solutions such as robotic process automation, chatbots, and voice assistants. By combining human expertise with AI-driven analytics, Majorel provides scalable, sustainable support across multiple channels. Its partnership with TP expands reach and reinforces its position as an industry leader in delivering critical, end-to-end customer experience solutions. Majorel's culture of agility and innovation enables clients to master change and achieve measurable business impact.
Job Description
The Workforce Forecasting and Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication. This position requires 3-5 years of experience in a Call Center Environment and 2-3 years of background in Workforce Management. The analyst must have excellent technical expertise, problem-solving skills, and communication skills.
Requirements
- 3-5 years of experience in a Call Center Environment
- 2-3 years of background in Workforce Management
- Bachelor's degree
- Flexibility with work schedule
- Excellent technical expertise and problem-solving skill
- Detail-oriented and time management skill
- Verbal and written communication is appropriate and clear in every situation
- Interpersonal skills and customer orientation
Benefits
- Equal opportunity employer
- Non-discriminatory employment practices