Majorel Philippines Corp. is looking for a Workforce Scheduling Analyst to design, build and deliver end-to-end CX for the company's clients. The successful candidate will analyze and validate forecasted volume, build staffing/scheduling plans, and optimize employee schedules to maximize efficient utilization of resources.
Requirements
- 3 - 5 years' experience working in a Call Center Environment
- 1 - 2 years background in Workforce Management (scheduling) preferred
- College diploma or equivalent
- Knowledge of MS Office and Excel
- Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
- Technical Expertise and Problem Solving Skill
- Detail oriented and Time Management Skill
- Verbal and written communication is appropriate and clear in every situation and at various levels
- Interpersonal Skills
- Customer Orientation
- Creativity/Innovation
- Willingness to learn/Flexibility
Benefits
- Paid Time Off
- Health Insurance
- Retirement Plan