Clark | Workforce Scheduling Analyst

Majorel Philippines Corp. is looking for a Workforce Scheduling Analyst to design, build and deliver end-to-end CX for the company's clients. The successful candidate will analyze and validate forecasted volume, build staffing/scheduling plans, and optimize employee schedules to maximize efficient utilization of resources.

Requirements

• 3 - 5 years' experience working in a Call Center Environment
• 1 - 2 years background in Workforce Management (scheduling) preferred
• College diploma or equivalent
• Knowledge of MS Office and Excel
• Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
• Technical Expertise and Problem Solving Skill
• Detail oriented and Time Management Skill
• Verbal and written communication is appropriate and clear in every situation and at various levels
• Interpersonal Skills
• Customer Orientation
• Creativity/Innovation
• Willingness to learn/Flexibility

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan