Service Center Analyst
MakparDenver, Colorado, United States • Washington, District of Columbia, United States • United States
Posted October 30, 2024
Full Time
About the Company
Makpar is a comprehensive professional and technical solutions provider for the Federal government.
Job Description
Makpar is seeking a Service Center Analyst to provide remote customer support for Federal Government systems and applications. The ideal candidate must reside within an hour's commute of Washington, D.C. or Denver, CO.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
- HDI Analyst Certification required within 90 business days of hire.
- Strong critical thinking abilities.
- Excellent active listening and communication skills.
- Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
- Familiarity with BMC Remedy Service Management preferred.
- Experience providing technical support for any Human Resource based IT applications preferred.
- US Citizen or Legal Permanent Resident (Green Card status) for at least 3 years.
Benefits
- Generous compensation package
- Flexible work schedules
- Excellent training and career development opportunities
- Generous Paid Time Off
