Customer Support Specialist
MalbekAhmedabad, Gujarat, India • Pune, Maharashtra, India
Posted June 6, 2025
Full Time
About the Company
Malbek delivers a cutting‑edge contract lifecycle management platform that harnesses a proprietary AI engine to streamline contracting across legal, sales, finance, procurement, and other business functions. The cloud‑native SaaS solution offers end‑to‑end contract creation, authoring, electronic signature, review, approval, and compliance management, while integrating natively with industry‑standard applications such as Salesforce, Microsoft Dynamics, Workday, Slack, and Office 365. By automating routine tasks and providing real‑time analytics, Malbek dramatically reduces cycle times, improves contract risk visibility, and boosts profitability for enterprises of all sizes. Its configurable architecture scales with growth, enabling organizations to adopt intelligent pricing, quoting, and CPQ workflows without disruption. Malbek’s focus on AI‑driven efficiency and seamless integration makes it a distinctive partner for modern enterprises seeking to transform contract management into a competitive advantage.
Job Description
The primary role of a Customer Support Specialist is to ensure complete satisfaction and success of our customers by providing empathetic, patient, and efficient support.
Requirements
- Strong drive and initiative to independently learn and master new features.
- Excellent communication and problem-solving skills.
- Ability to work efficiently in a fast-paced environment.
- Demonstrated experience in customer support or a related field, such as business analysis.
- Ability to manage multiple tasks and priorities effectively.
- Strong analytical skills and attention to detail.
- Proficiency in using support ticketing systems and CRM software.
- Ability to work collaboratively within a team and across departments.
- 4+ years of experience supporting large enterprise customers
- Integration experience, a plus (Salesforce, Palantir, Ariba, etc.).
- Familiarity with Contract Lifecycle Management (CLM) software is a plus.
