Technical Support Specialist
MalbekAhmedabad, Gujarat, India • Pune, Maharashtra, India
Posted March 5, 2026
Full Time
About the Company
Malbek delivers a cutting‑edge contract lifecycle management platform that harnesses a proprietary AI engine to streamline contracting across legal, sales, finance, procurement, and other business functions. The cloud‑native SaaS solution offers end‑to‑end contract creation, authoring, electronic signature, review, approval, and compliance management, while integrating natively with industry‑standard applications such as Salesforce, Microsoft Dynamics, Workday, Slack, and Office 365. By automating routine tasks and providing real‑time analytics, Malbek dramatically reduces cycle times, improves contract risk visibility, and boosts profitability for enterprises of all sizes. Its configurable architecture scales with growth, enabling organizations to adopt intelligent pricing, quoting, and CPQ workflows without disruption. Malbek’s focus on AI‑driven efficiency and seamless integration makes it a distinctive partner for modern enterprises seeking to transform contract management into a competitive advantage.
Job Description
The primary role of a Technical Support Specialist is to ensure complete satisfaction and success of our customers by providing empathetic, patient, and efficient support. The Technical Support Specialist will consistently strive to exceed customer expectations by addressing problems, incidents, and inquiries submitted by customers through various support channels.
Requirements
- Strong drive and initiative to independently learn and master new features.
- Excellent communication and problem-solving skills.
- Ability to work efficiently in a fast-paced environment.
- Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges.
- Ability to manage multiple tasks and priorities effectively.
- Strong analytical skills and attention to detail.
- Ability to perform thorough analysis and review of log file (server, app, etc.)
- Proficiency in using support ticketing systems and CRM software.
- Ability to work collaboratively within a team and across departments.
