Partner Support Specialist

Malbek is seeking a Partner Support Specialist to support partner-led implementations of their contract management system. The role involves working with partners to ensure adherence to best practices and providing product training to partners. The ideal candidate has experience implementing or administering contract management systems or other enterprise SaaS solutions, and has strong analytical and problem-solving abilities.

Requirements

• Support partner implementation teams in configuration and implementation of the Malbek CLM to our customers
• Advise on best practices and review partner configuration to ensure adherence to best practices
• Provide product training to partners following a certification program
• Assist in solutioning complex workflow automation and approval matrixes, as well as other configuration solutions to meet use cases and requirements
• Advise on data migration strategies and support execution
• Advise partners on how best to support customers in adoption of AI features within the platform
• Provide solution consulting and support to partners for integrations
• Contribute to assets and documentation to support partner implementations
• Maintain status reports and provide feedback on partner-led implementations
• Maintain a can-do attitude, working through escalation and events of non-compliance, supporting the partner relationship and customer satisfaction
• Act as liaison for partner to assist in issue triage, reporting, and resolution
• Act as liaison to the Product Management team, gathering and assessing customer and partner feedback
• Perform QA testing and validation of configured solutions and new features
• Document technical specifications and configurations
• Contribute to configuration, data migration, integration, and AI adoption projects
• Creation of standardized artifacts for use by partners