Mid-Level Help Desk Specialist
MantechChandler, Arizona, United States
Posted March 25, 2026
Full Time
About the Company
Mantech is a technology and services firm that partners with U.S. federal agencies, the military, and allied organizations to deliver secure, mission‑critical solutions. Leveraging more than 57 years of experience, the company specializes in cyber defense, intelligence and counter‑intelligence, systems engineering, enterprise IT, software development, data analytics, and C4ISR/C5ISR capabilities. With a workforce of nearly 9,800 employees—40 % veterans and many from intelligence and homeland‑security backgrounds—Mantech brings firsthand operational insight to every project. Its reputation for reliability, adaptability, and a deep commitment to public service makes it a trusted partner for complex, high‑stakes challenges across defense, healthcare, and environmental sectors.
Job Description
Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies as a Mid-Level Help Desk Specialist.
Requirements
- Provide phone, collaboration remote tools, and in-person advanced technical support for desktop hardware, software, and peripheral devices to government end-users
- Troubleshoot and resolve IT incidents and service requests, both remotely and on-site at the lowest level possible and escalate according to policy and processes
- Assist with hardware and software installations, moves, additions, changes, configurations, and system upgrades
- Maintain accurate records of all support activities in the ticketing system
- Educate users on IT best practices and adherence to government IT policies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health insurance