Customer Experience Manager
MANUALLondon, England, United Kingdom
Posted January 17, 2025
Full Time
About the Company
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
Job Description
Your goal is to build and lead a world-class patient experience team, ensuring our patients get seamless, high-quality support throughout their journey.
Requirements
- Experience managing a customer support team in a fast-paced environment, ideally within healthtech, or a similar industry
- Passionate about coaching and developing people—you love seeing your team succeed
- Highly organised and comfortable balancing multiple priorities
- Comfortable using data to track performance and make informed decisions
- Roll up your sleeves attitude—if something needs fixing, you’re happy to get stuck in
- Excited about what we’re building at MANUAL and want to help shape the future of patient experience
Benefits
- Share option scheme
- Private medical insurance
- ÂŁ400 annual learning & development budget with Learnerbly
- Gym & wellness benefit with Wellhub
- Hybrid role based in London Bridge 3 days a week with lunch once a week
- Cycle to work scheme
- Electric car scheme
- 25 days holidays and generous parental leave & flexible working policies
- Annual company retreat
- A fun and friendly working environment with sharp and motivated co-workers
