Customer Success Manager
MAPP DigitalMunich, Bavaria, Germany • Munich, Bavaria, Germany • Germany
Posted July 16, 2019
Full Time
About the Company
MAPP Digital offers a SaaS platform, MAPP Marketing Cloud, that enables B2C and D2C marketers to unify customer data, generate actionable insights, and automate personalized cross‑channel campaigns across email, SMS, web, and app. Leveraging AI‑driven analytics and predictive modeling, the platform delivers real‑time personalization, campaign optimization, and churn‑reduction strategies. With over 20 years of industry experience and a global presence, MAPP serves more than 700 clients—including brands like Ella’s Kitchen, Farrow & Ball, and Furla—providing end‑to‑end marketing automation, digital analytics, and recommendation engines. The company distinguishes itself through its integrated data‑unification approach, compliance‑focused first‑party data collection, and continuous AI‑powered optimization that drives higher engagement and customer loyalty.
Job Description
The Customer Success Manager will support the post-sales customer life-cycle, build relationships with stakeholders, and drive customer retention and growth.
Requirements
- Degree in marketing, advertising, communications, computer science or engineering
- Fluent German and English languages
- Track record of driving customer success and aligning within complex customer environments
- Data-driven with a commitment to process
- Excellent interpersonal skills
- Creative thinker with the ability to troubleshoot issues quickly and effectively
- Excellent written and verbal communication skills
- Strong presentation skills
- Extremely well-organised and analytical with an ability to work well under pressure
- Strong team player as well as a proactive individual contributor
- Ability to grasp basic technical concepts
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
