Customer Success Manager

Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. The Customer Success Manager is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Requirements

• 3+ years of experience in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity
• Fluent in German and English
• Strong technical background, ideally in cybersecurity
• Experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting
• Certifications are a plus
• Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance