Customer Success Manager
Trend MicroDubai, United Arab Emirates
Posted February 1, 2026
Full Time
About the Company
Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information.
Job Description
The Customer Success Manager (CSM) owns business & security outcomes, credit consumption health, and renewal and expansion readiness for a portfolio of enterprise customers.
Requirements
- Own the Security Account Success Plan (ASP) and Burn Curve
- Co-create a 90-day and 12-month Success Plan with customer executive sponsors
- Track planned vs. actual consumption and outcomes
- Drive Activation, Adoption, and Expansion
- Run Executive Cadence and Value Reviews
- Manage Risk, Renewal, and Advocacy
- Act as the Single Post-Sales Point of Coordination
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development