Customer Experience Manager - East

Mark43 is looking for a Customer Experience Manager to join their team. The Customer Experience team is responsible for serving as the client's voice and demonstrating the value of Mark43's product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues.

Requirements

• 5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
• Previous Law Enforcement experience preferred.
• Proven experience participating in a complex project from start to finish.
• Ability to multitask and work on multiple projects concurrently.
• Comfort working directly from client sites.
• Self-motivated and comfortable working remotely.

Benefits

• Mentorship from experienced Customer Experience team members.
• Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership.
• Building mission critical and socially responsible software to enable first responders to better serve their communities.
• A team that respects and embraces your ideas and expertise.
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain.
• A workplace dedicated to supporting and bettering public safety and government agencies.
• An effort to balance autonomy and guidance.
• Development opportunities, including through services like Udemy, from day one.