Customer Experience Manager - East

Mark43 is seeking a Customer Experience Manager to join their growing team. The role will involve working with clients to understand their unique needs, advocating for their interests, and driving customer satisfaction. The Customer Experience Manager will be responsible for post-implementation tasks, client care, and collaborating with various teams to ensure a smooth experience for clients.

Requirements

• 5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
• Four-year university/college degree preferred.
• Proven experience participating in a complex project from start to finish.
• Ability to multitask and work on multiple projects concurrently.
• Comfortable working remotely and traveling up to 50-80%.

Benefits

• Mentorship from experienced Customer Experience team members.
• Constant collaboration with numerous Mark43 teams.
• Building mission critical and socially responsible software to enable first responders to better serve their communities.
• A team that respects and embraces your ideas and expertise.
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain.