Customer Experience Manager - East

We are seeking a Customer Experience Manager to join our growing team. The role involves fostering product adoption and user satisfaction, capturing and contextualizing product feedback, and driving renewals and expansions. This is a client-facing role that requires learning about customers' unique needs and working with cross-functional teams.

Requirements

• 5-10 years of account management, customer success, consulting, project management, and/or customer success experience
• Previous Law Enforcement experience preferred
• Proven experience participating in a complex project from start to finish
• Outstanding written and oral communication skills
• Detail oriented and the ability to document and track tasks
• Excitement about working with cross-functional teams in a matrix organization
• Ability to multitask and work on multiple projects concurrently
• Ability to travel up to 50-80%
• Willingness to operate outside of assigned projects and pitch in wherever necessary
• Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level
• Self-motivated and comfortable working remotely
• Experience providing (while comfortable also receiving) feedback across levels of leadership and peers
• A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog

Benefits

• Mentorship from experienced Customer Experience team members
• Constant collaboration with numerous Mark43 teams
• Building mission critical and socially responsible software to enable first responders to better serve their communities
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies
• An effort to balance autonomy and guidance
• The chance to participate in development opportunities, including through services like Udemy