Senior Collections Executive

We're looking for a Senior Collections Executive to join our Customer Operations team in London. As a key player in Marshmallow's financial health, you'll recover outstanding balances in a fair, responsible, and compliant manner, while maintaining a positive customer experience.

Requirements

• Experience working in collections and managing arrears
• Goal-oriented and focused on meeting targets
• Strong communication skills, both verbal and written, and negotiation skills
• Critical thinking and problem-solving skills
• Ability to navigate complex customer interactions
• Knowledge of GDPR, FCA, and Consumer Duty regulations

Benefits

• Flexible working
• Competitive bonus scheme
• Flexible benefits budget
• Sabbatical Leave
• Work From Anywhere
• Mental wellbeing support
• Learning and development
• Private health care
• Medical cash plan
• Tech scheme