We're looking for a Senior Collections Executive to join our Customer Operations team in London. As a key player in Marshmallow's financial health, you'll recover outstanding balances in a fair, responsible, and compliant manner, while maintaining a positive customer experience.
Requirements
- Experience working in collections and managing arrears
- Goal-oriented and focused on meeting targets
- Strong communication skills, both verbal and written, and negotiation skills
- Critical thinking and problem-solving skills
- Ability to navigate complex customer interactions
- Knowledge of GDPR, FCA, and Consumer Duty regulations
Benefits
- Flexible working
- Competitive bonus scheme
- Flexible benefits budget
- Sabbatical Leave
- Work From Anywhere
- Mental wellbeing support
- Learning and development
- Private health care
- Medical cash plan
- Tech scheme