Customer Success Manager

The Martell Group is seeking a Customer Success Manager to help creators, coaches, and sellers extract real value from their AI-powered CRM. The role is fully remote in Canada, and the ideal candidate will have 2+ years of experience in customer success, account management, or client experience, with a strong ability to communicate complex ideas and track metrics.

Requirements

• 2+ years in customer success, account management, or client experience (ideally in B2B SaaS)
• Strong communication skills, you can simplify the complex and teach with clarity
• Data-driven: you understand how to track metrics like usage, churn, and LTV
• Self-motivated and able to manage your own projects in a remote environment
• Empathy for creators and small teams and excitement about helping them grow

Benefits

• Competitive salary ($60,000 - $70,000)