CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)
Wishpond TechnologiesVancouver, British Columbia, Canada
Posted May 11, 2026
Contract / Temporary
About the Company
Wishpond Technologies, based in Vancouver, British Columbia, is a leading provider of digital marketing solutions for entrepreneurs. Offering an all-inclusive marketing suite that includes online marketing, lead generation, email marketing, and automation tools, Wishpond empowers small-to-medium-sized businesses to achieve success online at a fraction of the cost. The company's user-friendly platform integrates various marketing functions into one easy-to-use product, making it a distinctive choice for SMBs across diverse industries.
Job Description
We are hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high-impact programs. You'll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously.
Requirements
- 2-4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or B2B tech environment
- Experience managing a high-volume book of business
- Strong operational mindset
- Comfortable working with data and identifying trends
- Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
- Experience building or optimizing CS playbooks and automation workflows
- Proactive communicator with strong organizational skills
- Able to balance speed, quality, and scale
Benefits
- Competitive compensation based on experience and proven abilities
- Great referral programs with incentives and bonuses
- Unbelievable product discounts when you use our products for your own business
