IT Service Desk Specialist

Role Overview

The IT Service Desk Specialist will provide technical support for desktop, laptop, and mobile devices, including diagnostic and problem resolution, hardware and software upgrades and installations. They will work with end-users to resolve issues and provide guidance on technology use. The role requires a working knowledge of VMware, VDI, and Workspace 1, as well as excellent communication and problem-solving skills.

What You Will Do

The IT Service Desk Specialist will provide technical support via phone, chat, email, and in-person, including troubleshooting, hardware and software upgrades, and project coordination. They will also work with vendors to resolve issues and provide consultative services to end-users and agency technicians.

Why It Might Be a Fit

The ideal candidate will have 5-7 years of IT service desk experience, a high school degree, and above-average knowledge of Microsoft operating systems and applications. They will be able to work autonomously, be a key contributor to a team, and have excellent communication and problem-solving skills.

Requirements

• High School degree
• 2+ years IT Service desk experience
• Above average knowledge/proficiency of Microsoft operating systems, applications, tools/utilities
• Working knowledge of Mac OSX operating system
• Good oral and written communication skills
• Proven strong organizational skills, attention to detail and ability to multi-task
• Ability to learn new technology quickly (both infrastructure and application)
• Ability to work effectively with all organizational levels individually and as part of a team
• Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment

Benefits

• Industry leading pay and benefits