Customer Support Manager
MavenUnited States
Posted April 10, 2026
Full Time
About the Company
Maven is the home for human expertise on the Internet. We started with practical, professional courses on key skills taught by leading experts in your field.
Job Description
Maven is seeking a Customer Support Manager to lead the support function and bring structure and scalability to a critical part of the business. The role involves running and hiring the team of support reps, solving complex issues, building systems, developing automation, and improving standard operating procedures.
Requirements
- Attention to detail
- High ownership mindset
- Excellent taste and judgment
- 3-5 years in customer support, operations, or business operations roles
- Experience in managing team members and leading a support function
- Ability to use AI tools to create operational leverage
- Experience with marketplaces, edtech, expert platforms, or creator economy (plus)
Benefits
- Strong benefits
- Equity
