Head of Service Management

We are looking for a Head of Service Management to lead a high-performing team of Service Managers managing enterprise customers. The role is responsible for defining the vision, structure, and maturity roadmap for Service Management, driving service excellence and customer success, innovating and designing new service management frameworks, and overseeing operational performance management.

Requirements

• Leadership & Strategic Oversight
• Service Excellence & Customer Success
• Innovation & Service Design
• Operational Performance Management
• Problem Management & Improvement Initiatives

Benefits

• Diverse and inclusive work environment
• Opportunities for growth and development
• Collaborative and dynamic team
• Competitive compensation and benefits
• Flexible work arrangements