Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development. The Customer Success Manager will partner with customers to adopt Maze effectively, elevate research maturity and confidence, and own renewal success.
Requirements
- 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment
- Experience supporting Enterprise or mid-market customers, ideally with product, design, research, or technical audiences
- Strong history of owning renewals and driving retention outcomes
Benefits
- Health insurance with international coverage, vision, and dental
- Free access to proper mental health care, unlimited virtual therapy sessions
- Life and Disability Insurance
- Flexible time off
- Meaningful equity
- Company retreats, fully paid for by Maze
- New MacBook (laptop), paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month to be used for dependent health insurance coverage
- $1,500 remote work setup fund to ensure you can set up a productive work space
- Flexible work schedule where you manage your own working hours
- Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness
- Virtual social engagements randomly throughout the year
- SWAG
- Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
