Customer Success Manager, NAMER (Central/East Coast)
MazeUnited States • Canada
Posted April 15, 2026
Full Time
About the Company
Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
Job Description
Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development. The Customer Success Manager will partner with customers to adopt Maze effectively, elevate their research maturity and confidence, and drive adoption, renewal success, and expansion opportunities.
Requirements
- 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment
- Experience supporting Enterprise or mid-market customers, ideally with product, design, research, or technical audiences
- Strong history of owning renewals and driving retention outcomes
Benefits
- Health insurance with international coverage
- Free access to proper mental health care
- Life and Disability Insurance
- Flexible time off
- Meaningful equity
- Company retreats
- New MacBook (laptop)
- Paid Family leave
- $500/month to be used for dependent health insurance coverage
- $1,500 remote work setup fund
- Flexible work schedule
- Monthly Bonus.ly points
- Virtual social engagements
- SWAG