Senior IT Helpdesk Specialist

We are seeking a Senior IT Helpdesk Specialist to join our team. The successful candidate will provide high-priority, professional support to leadership and executives, and manage and support Microsoft 365, Teams, and user account administration. They will also lead new employee onboarding and develop onboarding documentation and checklists. Additionally, they will perform regular system updates, monitoring, and backups, and manage user access controls and maintain compliance with IT policies.

Requirements

• 3+ years of IT support or helpdesk experience.
• Proficiency with Microsoft 365, Windows OS, and general networking fundamentals.
• Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users.
• Strong documentation and process improvement abilities.
• Ability to work collaboratively in a remote, fast-paced environment.

Benefits

• Comprehensive Health
• Dental
• Vision
• Paid Time Off
• Sick time
• Holidays
• Life Insurance
• 401k Contributions
• Charity Matching