Teamleiter Service-Desk / Operations
MDigital AGBasel-Landschaft, Switzerland
Posted May 25, 2026
Full Time
About the Company
MDigital AG empowers Swiss SMEs by delivering a flexible, affordable IT-as-a-Service (ITaaS) model that eliminates the need to hire specialised IT staff. The company offers a comprehensive portfolio that spans network and communication infrastructure, cloud platforms such as Microsoft Azure and AWS, workplace solutions including Office 365, and specialized services for hospitality, logistics, and public administration. Its distinctive value lies in combining hands‑on technical expertise with strategic consulting, digital transformation, and robust security solutions to help businesses scale efficiently. MDigital’s culture prioritises agility, customer‑centric innovation, and a collaborative partnership approach, making it an attractive employer for professionals eager to shape the future of SME technology in Switzerland.
Job Description
We are looking for a Team Leader Service Desk / Operations to lead our Operations team and ensure a stable, professional and customer-oriented service. You will be responsible for operational leadership, organization of the Service Desk / Operations area, and prioritization and coordination of customer requests and daily tasks.
Requirements
- Completed training with EFZ as ICT-Frau/Fachmann, ICT-User-Supporter, ICT-Helpdesk-Mitarbeiter, ICT-Technician, Informatiker or comparable training
- Several years of experience in IT Service Desk or IT Support
- Experience in leading or coordinating a team is an advantage
- Category B driving license
Benefits
- Competitive remuneration
- Flexible working hours
- 30 days holiday
- 40 hour week
- PauschalvergĂĽtung on mobile usage
- Personal work device according to preference
