Customer Service Advisor

MPS is looking for a Customer Service Advisor to handle customer inquiries, resolve issues, and provide administrative support. The ideal candidate will have strong communication skills, attention to detail, and the ability to remain calm under pressure.

Requirements

• Resolve customer queries, diagnose issues, and process service requests accurately and efficiently
• Handle customer complaints professionally and empathetically, ensuring timely resolution and appropriate escalation where required
• Use bespoke systems to log, manage, and update customer interactions and complaint records
• Provide administrative support across Customer Service and Communications functions
• Meet service level agreements, complaint response times, and performance targets
• Build and maintain positive working relationships with colleagues, clients, and contractors

Benefits

• 25 days annual leave plus bank holidays
• Access to an Employee Assistance Programme, including counselling support
• Annual Mears Fun Day – a company-wide event to thank employees for their hard work
• Volunteering Leave – paid time to support community initiatives in line with our social value commitment
• Staff perks through Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more
• Family-friendly policies