Customer Success Advisor
Mears Group PLCKent
Posted May 27, 2026
32340 - 32340 GBP
Full Time
About the Company
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country.
Job Description
We are seeking a Customer Success Advisor to join our team in Dartford, supporting our social housing contract by delivering excellent service and customer care. This is a contract where collaboration and community impact are key, with a focus on customer satisfaction and meeting business and client needs.
Requirements
- Experience in Complaint handling
- Natural communicator with great interpersonal skills
- Calm under pressure, with a sharp eye for detail
- Adaptable, empathetic, and customer-focused
- Confident using new systems and multitasking effectively
- Passionate about making a difference in diverse communities
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies