Call Center Representative
Med-MetrixPasig, Philippines
Posted January 1, 2026
Full Time
About the Company
Med-Metrix is a leading provider of Revenue Cycle Management solutions for hospitals, health systems, and physician practices. Leveraging proprietary technology, advanced analytics, and a highly trained workforce, the company optimizes patient experience, billing accuracy, and revenue recovery. Its portfolio spans revenue cycle, business intelligence, managed care improvement, physician advisory, contract and denial recovery, and patient accounting services. Med-Metrix distinguishes itself through a culture of continuous learning—offering tailored training via Med-Metrix University—and a commitment to empowering employees to grow and excel in a collaborative environment.
Job Description
The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances. Experience these exceptional benefits when you join Med-Metrix!
Requirements
- Respond to patient inquiries, requests, and disputes over the phone
- Process patient credit card payments over the phone
- Possess basic working knowledge of healthcare claims processing
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Benefits
- 8-Hour Shifts, Fixed Weekends Off
- Day 1 HMO with 2 of your dependents covered for FREE
- Group Life Insurance
- Medical Cash Allowance
- Rice Allowance
- Clothing Allowance
- Holiday Gift
- Bereavement Assistance
- Free Lunch Daily
- Paid Time Off
- Training and Staff Development
- Employee Engagement Activities
- Opportunities for Internal Mobility