Operations Manager - Healthcare Call Center
Med-MetrixPhilippines
Posted February 10, 2026
Full Time
About the Company
Med-Metrix is a leading provider of Revenue Cycle Management solutions for hospitals, health systems, and physician practices. Leveraging proprietary technology, advanced analytics, and a highly trained workforce, the company optimizes patient experience, billing accuracy, and revenue recovery. Its portfolio spans revenue cycle, business intelligence, managed care improvement, physician advisory, contract and denial recovery, and patient accounting services. Med-Metrix distinguishes itself through a culture of continuous learning—offering tailored training via Med-Metrix University—and a commitment to empowering employees to grow and excel in a collaborative environment.
Job Description
Operations Manager - Healthcare Call Center job is responsible for providing leadership and guidance to offshore RCM Partners and their teams to review processes and provide recommendations for improvement of operations.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- At least 3+ years' experience managing and leading a US Healthcare Call Center environment
- Ability to work well individually and in a team environment
- Excellent interpersonal, communication and organizational skills