Donor Service Officer 捐款服務專員

MSF is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei.

Requirements

• University graduate
• At least 2 year of relevant work experiences in business administration, data entry, teller, customer services or related background
• Experience in donations or payments processing in non-profit organizations or financial institutions is highly preferred
• Proven experience in call center service or hotline position with a strong service-oriented mindset and empathy
• Excellent verbal and written communication skills, with the ability to quickly understand customer inquiries and resolve issues efficiently
• Strong attention to detail and accuracy; capable of handling large volumes of data and highly repetitive tasks within established deadlines
• Proficient in computer applications, particularly Microsoft Excel and analytical tools; experience with CRM systems or database management is an advantage
• Able to work independently while also being a collaborative team player
• Stable, responsible, and reliable personality with strong multitasking abilities
• Strong interested in MSF's humanitarian aid work
• Proficient in Chinese and basic command of English

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance