Senior Client Success Specialist
MEDFARMontreal, Quebec, Canada
Posted March 5, 2026
Full Time
About the Company
MEDFAR is a healthcare technology company specializing in electronic medical records (EMR) solutions. Their MYLE EMR is tailored for general practitioners, while PLEXIA EMR is designed for specialists. MEDFAR leverages cloud-based technology to simplify administrative duties and enhance the patient-physician relationship, offering comprehensive clinical management systems that are built with input from physicians and healthcare administrators.
Job Description
MEDFAR Clinical Solutions is seeking a strategic and data-driven Senior Client Success Specialist to support large enterprise accounts following the deployment of MYLE. The ideal candidate will have 5-7 years of experience in Enterprise account management, post-sales Client Success, or health technology deployment, with a strong understanding of clinical workflows and experience using BI tools. Fluency in both French and English is required.
Requirements
- 5-7 years of relevant experience in Enterprise account management, post-sales Client Success, or health technology deployment.
- Bachelor's degree in Business Administration, Communications, Marketing, Engineering, Project Management, or a healthcare-related field.
- Strong expertise in MYLE or a comparable EMR system, with a solid understanding of clinical workflows.
- Knowledge of the Quebec healthcare ecosystem (RAMQ, DSQ, CRDS, MSSS, GMF, GMF-U).
- Data-driven mindset with experience using BI tools (Tableau, PowerBI) or integrated reporting tools.
- Proven ability to influence multidisciplinary teams without direct authority and lead change management initiatives (Prosci certification is an asset).
- Strong executive-level communication skills and full professional proficiency in both French and English (spoken and written).
- Additional requirements: a valid driver's license, access to a vehicle, and ability to travel.
Benefits
- Remote work and flexibility
- RRSP contribution
- Comprehensive health insurance from day one
- Paid time off: 3 weeks + 1 additional week between Christmas and New Year
- Annual training allowance ($1,500) to support your professional development
- An onboarding program to help you get familiar with our environment and the digital healthcare field
- All IT equipment is provided, with additional gear if needed
- Internal growth opportunities (promotions, internal mobility)
- Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
