Support Analyst
Media.MonksBogota, Bogota, Capital District, Colombia
Posted April 16, 2026
Full Time
About the Company
Monks is a global digital-first data-driven unitary operating brand of S4 Capital plc, providing Marketing and Technology Services through its AI ecosystem, Monks.Flow.
Job Description
We are seeking a Support Analyst to join our team. The ideal candidate will be a proactive, self-directed professional who takes ownership and continuously learns independently to improve systems, processes, and customer experience.
Requirements
- Technical Proficiency
- Experience with ticketing systems
- Strong SQL skills
- Familiarity with API testing tools
- Scripting languages
- Analyzing application logs
- Debugging issues
- Complex SaaS products
- Excellent written and verbal communication skills
Benefits
- Flexible Working Hours
- Fitness Programs
- Parental Leave
- Professional Development Opportunities