Client Support Specialist
MediaRadarPakistan
Posted March 9, 2026
Full Time
About the Company
MediaRadar is an innovative, fast-paced company providing best-in-class advertising intelligence solutions to media companies and advertising agencies across North America.
Job Description
As a Client Support Specialist, you will deliver exceptional service to MediaRadar's North American clients, handle technical support inquiries, troubleshoot issues, and ensure timely resolution. You will work in a fast-paced environment and have strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base.
Requirements
- 3+ years of experience in a customer support role, preferably within a SaaS, technology, or ad-tech environment.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly.
- Experience with CRM tools such as Salesforce and similar platforms.
- Ability to work Eastern Standard Time (EST) hours to support North American clients.
- Strong organizational skills with a customer-first mindset.
Benefits
- Paid holidays
- Paid time off
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Flexible work hours
- Casual dress code
- On-site fitness center
- Free meals
- Stock options
