Help Desk Lead - Technical Support
MedtecPennsylvania, United States
Posted May 14, 2026
Full Time
About the Company
Medtec specializes in delivering cloud‑based health‑IT solutions that enable small and medium‑size medical facilities to adopt advanced technology without the financial burden of traditional infrastructure. Their portfolio includes digital imaging, electronic medical records, medical billing, practice management, patient portals, and data backup and recovery services, all offered through on‑demand or SaaS models. By eliminating upfront and ongoing capital expenses, Medtec helps critical‑access hospitals, radiology groups, imaging centers, ambulatory clinics, and physician offices deploy and scale technology quickly and cost‑effectively. The company’s focus on affordability, flexibility, and rapid implementation sets it apart in the health‑IT market.
Job Description
CQ Medical is seeking a Help Desk Lead - Technical Support to provide advanced troubleshooting and escalation support for complex user issues while maintaining a high-quality service desk experience. The role requires a strong troubleshooting ability across Windows endpoints, printers, and user applications, as well as knowledge of Microsoft 365 services and device management tools.
Requirements
- 3-5 years of experience in IT technical support or helpdesk roles
- Experience troubleshooting Windows 10/11 endpoints in a business environment
- Experience supporting Microsoft 365 and Entra ID environments
- Familiarity with device management tools such as Microsoft Intune
- Strong communication and customer service skills
- Ability to troubleshoot complex technical issues methodically
- Strong documentation and knowledge-sharing habits
- Ability to mentor junior staff and collaborate effectively with technical teams
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
