IT SUPPORT SPECIALIST
Menominee Casino ResortTown of Menominee, Wisconsin, United States
Posted March 26, 2026
Full Time
About the Company
Menominee Casino Resort, situated in Keshena within Wisconsin’s “Vegas Triangle,” offers a comprehensive entertainment complex that combines casino gaming, upscale lodging, diverse dining, and a full‑service convention center. The resort can accommodate up to 10,000 guests, making it an ideal venue for family gatherings, corporate events, and large conferences. Rooted in the Menominee Nation’s tradition of hospitality, the resort delivers a distinctive blend of cultural authenticity and modern amenities. Its strategic location—just west of Green Bay and the Fox Cities and near Wausau—provides convenient access for both local patrons and regional travelers. As a multi‑faceted destination, Menominee Casino Resort consistently delivers memorable experiences for guests and a dynamic workplace for employees.
Job Description
The IT Support Specialist position is a critical role responsible for supporting the day-to-day operations of the MCR-IT Help Desk and technical support services. This individual ensures the timely resolution of technical issues affecting gaming, hospitality, and administrative operations while maintaining high service availability and meeting established Service Level Agreements (SLAs).
Requirements
- Help Desk Support
- Technical Assistance
- IT Inventory Maintenance
- Asset Management
- Vendor Coordination
- Training
- Documentation
- Compliance & Access
- On-Call Duties
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan
- Paid Time Off
- Holidays
