Crisis Call Center Evening & Overnight Program Supervisor

The Crisis Call Center Evening & Overnight Program Supervisor assists with the oversight of Crisis Call Center Counselors during their assigned shifts. The role involves providing administrative and technical supervision, coaching, and making recommendations for remediation. The supervisor is responsible for monitoring and/or completing required data collection, statistical, and program reports, and ensuring compliance with program standards, policies, and procedures.

Requirements

• Licensed Master Social Worker (LMSW) OR Licensed Mental Health Counselor (LMHC)
• Copy of NYS license to practice (LMSW or LMHC) and current registration
• OR Master's in Social Work, Master's in Mental Health Counseling, OR Masters in a related field with 2 years-experience with assessment and crisis management/intervention
• Minimum of 2 years of supervisory experience required
• OR has bachelor's degree working towards master's degree with 2 years-experience with assessment and crisis management, intervention and 3 years of supervisory experience required
• Superior supervisory skills
• Bilingual Spanish/English preferred
• Courteous, empathic, and professional manner
• Excellent interpersonal skills
• Excellent tact and diplomacy
• Ability to work efficiently in a team setting
• Proficiency in Excel and Microsoft Word required
• Valid Driver's License and ability to drive with current driving record acceptable for agency insurance coverage

Benefits

• Paid holidays
• Vacation
• Personal and sick leave according to MHA policy