Service Integration & Management - Change Management
Mercedes-BenzBengaluru, Karnataka, India
Posted March 17, 2026
Full Time
About the Company
Mercedes-Benz Group AG is a global automotive leader headquartered in Stuttgart, Germany, that designs, manufactures, and markets premium passenger cars, vans, trucks, and buses. The group focuses on cutting-edge mobility solutions, including electrification, autonomous driving, and digital services, while maintaining a strong commitment to sustainability and safety. Its flagship brands—Mercedes-Benz, Smart, and Mercedes-Benz Vans—combine world-class engineering with iconic design, positioning the company at the forefront of luxury and commercial transport. Mercedes-Benz’s distinctive blend of heritage, innovation, and a relentless pursuit of quality continues to set industry standards and drive its global growth.
Job Description
The SIAM Change Manager is responsible for governing, coordinating, and assuring the end‐to‐end IT change management process across multiple service providers within a SIAM operating model.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
- Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage
- ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred
- SIAM Foundation/Professional certification is desirable
- Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus
- 7–12 years of overall IT experience, with at least 4–6 years in Change Management, Service Management, or IT Operations within an enterprise environment
- Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance
- Strong hands-on experience leading CAB and ECAB meetings and managing high-risk and complex changes
- In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management
- Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives
- Exposure to regulatory, audit, and compliance requirements related to IT change governance
- Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
- Strong stakeholder management experience, including communication with senior leadership and external service providers
- Experience in global delivery environments and cross-functional collaboration is preferred
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and professional development
