Service Integration & Management - Change Management

The SIAM Change Manager is responsible for governing, coordinating, and assuring the end-to-end IT change management process across multiple service providers within a SIAM operating model. The role ensures that all changes are assessed, approved, scheduled, and implemented in a controlled manner to minimize service disruption while enabling business agility.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Master's degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage.
• ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred.
• SIAM Foundation/Professional certification is desirable.
• Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus.
• 7-12 years of overall IT experience, with at least 4-6 years in Change Management, Service Management, or IT Operations within an enterprise environment.
• Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance.
• Strong hands-on experience leading CAB and ECAB meetings and managing high-risk and complex changes.
• In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management.
• Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives.
• Exposure to regulatory, audit, and compliance requirements related to IT change governance.
• Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
• Strong stakeholder management experience, including communication with senior leadership and external service providers.