ICT Officer

The ICT Officer is the lead ICT focal point for all Mercy Corps Syria operations, responsible for managing and supporting all IT systems, infrastructure, and user support across all country hubs. The role includes up to 30% travel to field locations as needed.

Requirements

• University degree in Computer Science, Information Technology, or related field.
• Minimum 3-5 years of progressive IT experience, preferably in multi-site or humanitarian environments.
• Strong experience in hardware, software, LAN, wireless, and internet systems.
• Experience in IT support across multiple locations is highly desirable.
• Knowledge of network configuration, email systems, TCP/IP, and security protocols.
• Demonstrated troubleshooting, planning, and system maintenance skills.
• Strong organizational and documentation skills.
• Good written and spoken English and Arabic.

Benefits

• Ongoing Learning: Empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
• Team Engagement and Effectiveness: Achieving our mission starts with how we build our team and collaborate.
• Equal Employment Opportunity: Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
• Safeguarding & Ethics: Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.