ICT OFFICER

The Senior IT Officer is the lead ICT focal point for all Mercy Corps Syria operations, responsible for managing and supporting all IT systems, infrastructure, and user support across all country hubs. The role includes up to 30% travel to field locations as needed.

Requirements

• University degree in Computer Science, Information Technology, or related field.
• Minimum 3-5 years of progressive IT experience, preferably in multi-site or humanitarian environments.
• Strong experience in hardware, software, LAN, wireless, and internet systems.
• Experience in IT support across multiple locations is highly desirable.
• Knowledge of network configuration, email systems, TCP/IP, and security protocols.
• Demonstrated troubleshooting, planning, and system maintenance skills.
• Strong organizational and documentation skills.
• Good written and spoken English and Arabic.

Benefits

• Health insurance
• Life insurance
• Relocation assistance (for up to 30% travel to field locations)