Service Designer

Methods Business and Digital Technology Limited is seeking a Service Designer on a permanent basis to join their team. As a Service Designer, you will have a passion for designing services that help users achieve their goals. The role involves researching and mapping current services, designing user journeys, building prototypes, and understanding user needs. The team is passionate about their people and want colleagues to develop their skills and experience.

Requirements

• Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
• Running workshops to solve problems, explore solutions, and formulate ideas
• Designing user journeys and artifacts such as service blueprints
• Building prototypes to test solutions and ideas
• Understanding, interpreting, and communicating user needs

Benefits

• Autonomy to develop and grow your skills and experience
• Development - access to LinkedIn Learning, a management development programme, and training
• Wellness - 24/7 confidential employee assistance programme
• Flexible Working - including home working and part-time
• Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
• Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation
• Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus - based on company and individual performance
• Life Assurance - of 4 times base salary
• Private Medical Insurance - which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel - season ticket loan, cycle to work scheme